FAQs

How do the shirts fit?

Shirts fit true to size. Whatever size you are on a regular basis, that should be the size that you order on the site.

What is your return policy?

We have a strict no return policy. If something happens where the clothing that you have ordered has been damaged upon arrival the item will be replaced with a new one. The customer will be responsible for sending the item back to the shipper and upon receiving the item back, the shipper will mail back out the same exact item as ordered. Due to all shoes being on consignment, all shoe sales are final and will be not refunded or exchanged under any circumstance.

How long does it take for an item to be shipped out and how long will it take for me to receive my item?

Items will be shipped out in 1 to 3 days upon the order being processed and approved. Items tend to reach their destination in 3 to 5 days. All shoe orders will ship out after 48 hours so we have time to review the purchase.

What shipper do you use?

The shipper of choice is USPS. All orders exceeding $250 will require signature upon arrival.

What are your shipping rates?

We charge $6.00 for a single item clothing order and $15 for a single item shoe order. Multiple items will have a shipping charge of $7.00 for clothing orders and $27 for shoe orders.

Do you ship internationally?

Yes we do. Due to international shipping the shipping rate is $20 for a single item clothing order and $45 for a single item shoe order. For multiple item orders, the shipping charges will be $35 for clothing orders and $80 for shoe orders. Please be aware that the buyer is aware for all import and custom fees upon delivery. We will mark sneakers at their full value upon being shipped.

Do I have to pay sales tax?

Sales tax is added on to your total price at checkout.

Are all shoes authentic? 

All shoes are guaranteed to be 100% authentic and not fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.

I see some shoes are used on your site. How do I see more pictures of used shoes before I purchase?

We upload multiple pictures of used shoes to ensure the buyer knows exactly what they are purchasing. We also will state any flaws in the caption. Please do not hesitate to request more pictures of any used shoe listed on the site. You can call us during business hours at (248) 229-0639 or email us at LooseCannonBrand@gmail.com past store hours and we will send detailed pictures within 24 hours.

My address is not confirmed/my billing and shipping addresses are different. Can you still ship my order?

All shipping and billing addresses must match up, and we will not ship to an unconfirmed shipping address under any circumstance. 

Are all shoes wearable? 

Shoes over 7 years old are not guaranteed suitable for wear. Wear at your own risk.

Will I receive a tracking number for my order?

The email address you used via PayPal will automatically get sent a tracking number after your product has been processed for mailing.

I want to consign a pair of shoes with you guys. How do I go about doing that?

We accept consignment on all 9/10 condition and brand new shoes. We consign at an 85/15 split, meaning the consignor will receive 85% back of the agreed upon selling price. If you have an item you'd like to consign, please emailLooseCannonBrand@gmail.com and include the shoe name, size, condition, and the price you are looking to receive back after consignment fees. Our staff will reply back to you within 24 hours with a quote or requesting more information.

Do you have a physical store?

Yes we do. Our store is located at 195 W. 9 Mile Road, Suite B2, Ferndale, MI 48220.

Shipping:

Clothing will be shipped out using the carrier company USPS. Shipping rates for the United States are $4 and slightly more for multiple item orders. Items take 1 to 3 days to be shipped out to you and arrival is based on distance. Est. arrival time is usually 3 to 5 days. We do ship internationally. International shipping charge is $15. Please allow the package time to arrive to you do to customs. Item is shipped out in 1 to 3 days. Allow the time of 2 to 3 weeks for the package to arrive to your destination. Item may be received far sooner. But due to the package being shipped internationally please allow the package time to arrive to you. If there are any questions please do feel free to contact us.

Shoes will be shipped 48 hours after purchase via USPS or Fedex. All orders above $250 will require signature confirmation upon arrival. All shoe orders will be shipped double boxed to protect the original box. All orders above $500 must be bought directly through PayPal invoice. You can call us at (248) 270-5990 to setup a PayPal invoice. If we are past store hours, please email LooseCannonBrand@gmail.com and we will contact you back within 24 hours. Estimated arrival time within the U.S. is 3-5 business days.

We WILL NOT ship to an unconfirmed address. Please make sure your address is confirmed or a refund will be given. The email address you used via PayPal will automatically get sent a tracking number after your product(s) has been processed for mailing.

*If you are an international customer, please understand that you are responsible for all import fees, custom fees, etc. for your order. We will mark shoes at their full value. By purchasing from our site, you agree to these terms.

Any other questions please do feel free to contact us. Happy shopping!

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